1. Order Processing Time

• All orders are processed within 1–3 business days after receiving payment confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.
• If we experience a high volume of orders or unforeseen delays, shipments may be delayed by a few days. We will notify you by email or phone if a significant delay occurs.

2. Shipping Locations

• We currently ship across India.
• For international shipping requests, please contact us at [your email].

3. Shipping Charges

• Shipping charges for your order will be calculated and displayed at checkout.
• We may offer free shipping for select products or promotional events, which will be clearly mentioned on the product page or during checkout.

4. Estimated Delivery Time

• Metro Cities: 3–6 business days
• Other Cities & Towns: 5–10 business days
• Remote & Rural Areas: 7–12 business days
Note: Delivery timelines are estimates and may vary due to courier partner logistics or external factors like weather, strikes, etc.

5. Shipment Confirmation & Tracking

• Once your order is shipped, you will receive a Shipment Confirmation email or SMS with your tracking number and link to track the delivery status.
• Please allow up to 24 hours for tracking information to become active.

6. Delivery Partner

• We use trusted courier partners such as DTDC, Blue Dart, Delhivery, India Post, etc., depending on your delivery location and availability.

7. Damaged or Lost Packages

• If your package is lost or arrives damaged, please notify us immediately at [your email] within 24–48 hours of receiving the package.
• We will investigate and assist with a replacement or refund as per our Return & Refund Policy.

8. Address & Contact Accuracy

• Please ensure that your shipping address, contact number, and pin code are accurate at the time of placing the order.
• We are not responsible for delays or non-delivery due to incorrect or incomplete shipping details.

9. Change of Address

• Shipping address changes are only possible within 6 hours of placing the order. Please contact our customer support as soon as possible for such requests.

10. Contact Us

If you have any questions about your order’s shipping or delivery, please contact:
Bureau of Revived Ancient Soft Skilling, DDA SFS Flat no. C 3/316B, Janakpuri, Pankha Road, New Delhi-110058, Email: [email protected], Phone: +91-9323121531, Website: https://www.brass.ind.in/